Delivery & Returns

House of Loulee Hoodie Africa on the Square

How long will my order take to be delivered?

All items are handmade and usually ready for shipping within 1-2 working days, therefore arriving within 3-5  working days. Made to order items will arrive within 5-7 working days & International orders 6-10 working days. 

Can my order be delivered tomorrow

As all our items are hand made you can check their availability for next day delivery by simply texting the words: 'POST READY' along with the product name/s, size/s to: +447853491610. We will confirm within 30 minutes whether or not your chosen item/s are available for immediate dispatch.

To be eligible for next day delivery, please check availability (as mentioned above) and place your order by 1pm.

Do you make custom items?

YES! Please email, message or call with your request, i.e matching accessories/shoes, a particular item you've found in a different print or even a personalised gift.  

Do you ship internationally?

YES! International delivery will be calculated at checkout before payment. As mentioned above your will arrive within 6-10 working days.

How much will delivery cost?

All orders are tracked & require a signature on arrival so remember to keep a look out for a postal card in case your not available to receive your order at the expected time of delivery. 
Standard Delivery: £4.50 tracked (United Kingdom)
Large Packet Delivery: £7 tracked (United Kingdom)
Next Day Delivery: £10 (United Kingdom: please contact us before you choose this option as it may prevent your order from being processed in time)
European Delivery: £10 tracked
International (rest of the world: £12 tracked)

Can I return or exchange my purchase?

Yes! You will be responsible for the cost of returning the item/s & the cost of any exchanged item/s being sent to you. Please contact us via email within 14 days from your purchase date to confirm your return.

Returns Info:

If you need to return your purchase please do remember that you have to take reasonable care of the products while you have them. Here are a few simple guidelines:

Unfortunately due to hygiene reasons, fabric FACE MASKS may only be returned if they are unopened.

Items are well packaged in order for them to arrive in the same high standard they left the workroom.

You have 14 days from the receipt of goods to return your items in order to exchange/receive a refund.

You can open the packaging to look at and try on the garments.

Don't try on products whilst wearing strong perfume or a deodorant that may leave a scent or marks.

When returning please retain proof of postage.
Don't remove tags or labels.

Keep and include the original packaging with your return.

All payments and refunds will be sent via PayPal/Bank transfer (online banking).

Last Dates For Christmas Delivery!

Standard UK Delivery: December 19th

Overseas Standard Delivery: December 11th

Next Day UK Delivery: December 22nd

Christmas Eve Delivery (UK): If the delivery address is located within London or its surrounding areas within a 5 mile radius you can even order on Christmas Eve by 12 mid-day and receive your order the same day, this is subject to your chosen item/s availability so please call +447853491610 to confirm this before ordering. (There is a £15 charge for this service).