How long will my order take to be delivered?
All items are handmade however they are regularly made and ready for shipping therefore most items will be sent out the next working day and arrive within 1-3 working days. Made to order items will arrive within 5-7 working days & International orders 6-10 working days.
Even before you order you can check whether an item/s is ready for shipping by texting the words: 'POST READY' along with the product name/s, size/s to: +447853491610 and you will receive an estimated dispatch date.
Do you make custom items?
Do you ship internationally?
Can I have my order tomorrow?
In most cases yes! This will cost a little extra but at least you'll know that surprise gift or special outfit for will arrive in time for that special day. Please contact us as soon as possible (see below) before choosing this option at the checkout, we will confirm your item/s can be made the same day or are among those ready for posting.
TEL: +447853491610 or EMAIL: firstname.lastname@example.org
How much will delivery cost?
Standard Delivery: £4.50 tracked (United Kingdom)
Next Day Delivery: £10 (United Kingdom: please contact us before you choose this option as it will prevent your order from being processed in time)
Can I return or exchange my purchase?
If you need to return your purchase please do remember that you have to take reasonable care of the products while you have them. Here are a few simple guidelines:
Items are well packaged in order for them to arrive in the same high standard they left the workroom.
You have 14 days from the receipt of goods to return your items in order to exchange/receive a refund.
You can open the packaging to look at and try on the garments.
Don't try on products whilst wearing strong perfume or a deodorant that may leave a scent or marks.
When returning please retain proof of postage.
Don't remove tags or labels.
Keep and include the original packaging with your return.
All payments and refunds will be sent via PayPal/Bank transfer (online banking).
Next Day Delivery (London & suburbs, UK): You can order as late as December 23rd to receive your order in time for Christmas.
Christmas Eve Delivery (UK): If the delivery address is located in London or its suburbs you can even order on Christmas Eve before 12 mid-day and receive it the same day, this is subject to your chosen item/s availability so please call +447853491610 to confirm this before ordering. (There is a £15 charge for this service)
International Delivery: Please order by December 19th for delivery in time for Christmas.